Beautiful Products, Unbeatable Prices
In 2022, ISRA VAPES was born to provide quality products that would not only serve, but exceed, the needs of our loyal shoppers. Since day one, a genuine love and passion for quality retail and top-notch customer service has defined who we are and what we do.
Our dedication to our work is reflected through our great merchandise, carefully selected and sorted to make our customers’ shopping experience enjoyable and satisfactory. Get in touch to learn more about ISRA VAPES.
The Small Print
We pride ourselves on the quality of our products, and our dedication to customer satisfaction. That is why we offer a comprehensive returns policy.
Our returns policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Opened e-liquids, drip tips, opened coils, and atomisers which have been filled with liquid cannot be returned.
Please contact us first regards any product you wish to return with a description of the issue, along with order number which can be found on the invoice sent at time of ordering. We recommend you use a signed for service to ensure the goods are received back safely. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: any product otherwise working but with obvious signs of use or wear and tear. Any item not in its original condition, that is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.